Withdrawal – Return of Products

In the event that the user - customer does not receive the order he has submitted, he is charged on the one hand with any amount charged by the store for sending the products to him, and on the other hand with the direct cost of returning the products. Any advance payments that have been made are not refundable, especially in the case of special orders (products that appear in the online store available "upon order" that our company does not keep in stock but supplies after the customer's request).

Returns are accepted only if the products that the buyer wishes to return are in the same condition in which they were received, i.e. without their packaging having been unsealed or tampered with, together with the retail sales receipt or invoice as well as all accompanying documents. In any case that the user - customer wishes to return the products purchased from the online store, he/she must notify us, at the email address sales@stem-eshop.gr, stating the full details (date and number) of the relevant purchase document. We note that the exercise of the above right (sending the request and the product) must be carried out no later than within 14 days from the day of receipt by the customer. Proof of the dates of receipt and return: the stamps of the courier or post office or the transport company, in any other case the day of sending or receiving the product from/to our warehouses.

In the event that the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, as well as to proceed unilaterally and without any other recourse to a total or partial offset of its claim against the customer.

Our company takes all necessary measures so that all products are packaged with particular care so that you receive them without damage. In order to avoid any inconvenience, our store advises each user - customer, at the time of delivery of their order, to carefully check the condition of the products sold and the integrity of their packaging, in order to detect any obvious defects (e.g. broken goods, etc.).

In the event that a defect is discovered, the customer must contact our online store immediately after delivery, on the same day or, at the latest, on the next business day, either by telephone or by sending us a relevant e-mail to our email address.

Order Cancellation

Depending on the stage of development of the relevant order, the user - customer will be informed of the options available to him. Any change or cancellation of the order will not be valid without our prior acceptance and in any case the user - customer will be responsible for damages caused by the cancellation of the order.

Warranty

Depending on the product, the terms of the written warranty attached to the product packaging will apply. The online store does not independently provide a guarantee of proper functioning of the products sold nor does it guarantee protection for third-party products, which are manufactured and/or assembled and which the store simply resells. For such products, a warranty is provided directly by the manufacturer.

 The transport of the goods for repair and vice versa is at the responsibility and expense of the user - customer. In any case, the repair or replacement of a defective product or device is subject to the warranty terms of the manufacturer, which the user - customer knows and accepts.

The online store mediates exclusively between the customer and the manufacturer for the repair or replacement of the defective product or device. The manufacturer, at its sole discretion, undertakes to repair or replace the product or device.

The warranty start date is the date of sale of the product or device by the store. Repairs outside the warranty period are the sole responsibility of the user - customer. The store makes no warranty as to the suitability of the product or device for a specific use.

The provisions of the Civil Code apply to the treatment of defects or deficiencies in the agreed properties of the items sold. For a property to be considered agreed, it must be certified as such in writing by both parties.